Regional Rollout
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 2026 - 07:00 CET
Scheduled - As part of our ongoing efforts to modernize and strengthen our platform infrastructure, we will be performing a planned migration starting from March 16th. To minimize disruption, this maintenance will be carried out region by region, outside of local business hours.

Maintenance schedule:

πŸ‡¨πŸ‡¦ Canada - Monday, March 16
πŸ‡ΊπŸ‡Έ United States - Tuesday, March 17
πŸ‡¨πŸ‡­ Switzerland - Saturday, March 21
πŸ‡ͺπŸ‡Ί Europe - Sunday, March 21

All maintenance windows are scheduled outside of each region's business hours.

What to expect:
β€’ Brief downtime (a few minutes) may affect your submission platforms during your region's maintenance window
β€’ Other platform features will remain fully operational
β€’ No data loss or configuration changes will occur

No action is required on your end.

We will update this page as each region's maintenance is completed. Thank you for your understanding.
Mar 16, 2026 07:00 - Mar 21, 2026 17:00 CET
Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Backend Login (Admin Platform) Operational
90 days ago
100.0 % uptime
Today
Backend (Admin Platform) Operational
90 days ago
100.0 % uptime
Today
Frontend (Submission Platform) Under Maintenance
90 days ago
100.0 % uptime
Today
Evaluation Platform Operational
90 days ago
100.0 % uptime
Today
Volunteer Platform Operational
90 days ago
100.0 % uptime
Today
Cloudflare Frankfurt, Germany - (FRA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API - Uptime
Fetching
Frontend (Europe) - Uptime
Fetching
Backend Login - Uptime
Fetching
Backend - Uptime
Fetching
API - Response Time
Fetching
Frontend (Europe) - Response Time
Fetching
Backend - Response Time
Fetching
Mar 16, 2026

Unresolved incident: Regional Rollout.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Admin Panel | Dashboard to Project List : filters not applying
Resolved - The issue has been resolved. Filters are now applying correctly and everything is back in order. We thank you for your patience and apologise for any inconvenience caused.
Mar 12, 10:44 CET
Identified - Our team has identified the root cause of the issue and is now working on a fix.
We have also updated the issue description with a more detailed list of all affected areas.
We sincerely apologise for the inconvenience and will provide further updates as soon as possible.
Mar 11, 16:21 CET
Investigating - When selecting a form and clicking on a status box in the dashboard, filters are not carried over to the project list. As a result, the project list loads without any filters applied.

Due to the form not being recognised by the system in the project list filters, the following are affected:
- Some filters and the display models are unavailable
- Some bulk actions are not accessible
- The Organisation view is also impacted
- The add columns feature is incomplete as the form is not recognised

Workaround
This issue only occurs when the admin language is set to a language other than English. If English is available in your settings, switching to it will resolve the issue temporarily.

Status
Our team is actively investigating and working on a fix. We sincerely apologise for the inconvenience and will provide further updates as soon as more information is available
Mar 10, 14:26 CET
Mar 11, 2026
Mar 10, 2026
Budget Excel export does not work
Resolved - The issue has been fixed.

Thank you for your patience, we apologize for the inconvenience caused,
Mar 10, 13:04 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 4, 09:07 CET
Investigating - Reports > Budget > export to Excel

Issue - It is currently not possible to export Budget Lists into Excel in Reports > Budget.

Please subscribe to this incident should you wish to receive automatic updates.
We will provide updates and keep you informed,
Feb 16, 15:41 CET
Task export does not work
Resolved - The issue has been fixed.

Thank you for your patience, we apologize for the inconvenience caused,
Mar 10, 12:59 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 3, 13:49 CET
Investigating - We are currently investigating this issue.
Feb 24, 11:49 CET
Mar 9, 2026
Monday March 9, 2026
Completed - The scheduled maintenance has been completed.
Mar 9, 16:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 08:00 CET
Scheduled - We will be performing scheduled system maintenance to improve platform performance and stability.

Date: Monday, March 9, 2026

Time: 08:00 – 16:00 (CET/Belgium Time)

User Impact: You may be momentarily logged out of your session during this window. If this happens, simply log back in to resume your work.

We apologize for any brief interruption to your workflow.
Mar 3, 10:37 CET
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Volunteering | Volunteer invitation β€” Error when custom fields are not filled in
Resolved - The issue has been fixed.

Thank you for your patience, we apologize for the inconvenience caused,
Mar 6, 12:37 CET
Identified - Issue: When inviting a new volunteer, an error message may appear if non-mandatory custom fields are left empty.
Status: We have identified the root cause and a fix will be deployed shortly.
Workaround: Fill in all custom fields and enable the LinkedIn URL field before sending the invitation.
Mar 5, 16:14 CET
Mar 5, 2026
Mar 4, 2026
Mar 3, 2026
Automatic Scoring - Does not exclude projects
Resolved - The issue has been fixed.

Thank you for your patience, we apologize for the inconvenience caused,
Mar 3, 13:49 CET
Investigating - If you use Automatic scoring to filter the project submissions,

Note that the feature currently accepts all submissions, even if the required score is not met.

Currently no workaround - Submissions must be checked based on the project score.

Please subscribe to this incident should you wish to receive automatic updates.
We will provide an updates
Feb 24, 16:12 CET
Mar 2, 2026

No incidents reported.

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