Investigating - We are currently facing a technical issue impacting the correct display of email template options within the round settings of a process.
Specifically, when navigating to "Evaluation > Manage > Actions > Edit Round Settings" and accessing the "Email and Notifications" tab, you may observe that the fields are empty and cannot be configured.
Our technical team is actively working on a resolution.
We apologize for the inconvenience this may cause.
Jul 10, 2025 - 15:36 CEST
API
Operational
90 days ago
100.0
% uptime
Today
Backend Login (Admin Platform)
Operational
90 days ago
100.0
% uptime
Today
Backend (Admin Platform)
Operational
90 days ago
100.0
% uptime
Today
Frontend (Submission Platform)
Operational
90 days ago
100.0
% uptime
Today
Evaluation Platform
Operational
90 days ago
100.0
% uptime
Today
Volunteer Platform
Operational
90 days ago
100.0
% uptime
Today
Cloudflare Frankfurt, Germany - (FRA)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Thank you for your patience, we apologize for any inconvenience caused,
Have a nice day!
Jul 3, 09:00 CEST
Investigating -
We are currently experiencing delays in data processing within our EU server, meaning only EU clients are impacted. This may result in delays in receiving emails, seeing new submissions, or receiving exports.
We sincerely apologize for any inconvenience this may cause. Our IT team is actively working on a resolution.
We will provide further updates as soon as more information becomes available.
Thank you for your understanding.
Jul 2, 17:40 CEST
Resolved -
This incident has been resolved.
Jun 27, 17:03 CEST
Monitoring -
To ensure the continued performance and reliability of our solution, we will be conducting maintenance on the Optimy software on Wednesday 18 June.
Users hosted on our US server: 10 am CET / 4 am EDT Users hosted on our EU and CH servers: 8 pm CET / 2 pm EDT
Please note that users may experience reduced performance during this period. We apologize for any inconvenience this may cause.
We will update you on 19 June to confirm the successful completion of the maintenance.
Jun 17, 09:47 CEST