Investigating - If a budget category or subcategory name includes a colon (":"), and it's linked to Form "A", you'll encounter issues when exporting data. Specifically, when you navigate to the Export Projects page (Navigation Bar > Reports > Export Projects) and select the form "A", the form data section will not display correctly.

Our engineering team is actively working on a solution. We apologize for any inconvenience this may cause.

Oct 03, 2024 - 11:30 CEST
Investigating - The specific answer tag "Volunteer Platform - Same as location" is currently not working.

When the tag is inserted and an answer is selected, the box “Prefill with organization address” in the location section should automatically be ticked (when publishing a mission). This is not happening.

Our engineering team is already working on a solution. We apologize for any inconvenience.

Sep 26, 2024 - 16:10 CEST
Investigating - Background:
1. you need to have Messaging add-on and to enable the option from the form Setup for applicants to contact you from the Submission Platform
2. you need to have the Collaboration mode allowed for your form parts

If these two criteria apply, you should know that collaborators cannot start a conversation from the submission platform: they can see the button "Start a new conversation”, but when clicking on it they will land on an error page.

Our engineering team is working on a resolution.

Apologies for the inconvenience.

Sep 16, 2024 - 12:11 CEST
Investigating - When using tokens in custom HTML sections, you might notice that some tokens that you get from the Token Generator are not working.
This is because the names of tokens for the HTML section do not correspond to the general tokens used in the tool.

Our engineering team will work on aligning the tokens for the HTML section to the general ones.

Sep 16, 2024 - 12:07 CEST
Investigating - From the Reports > Charts page of the admin panel, when you click on the three dots > View List, you end up in the Project list.
Here you might notice that if you apply filters, they do not give the expected results.

This is only happening when you access the Project List from Charts > View List.
If you go in Project > List, all filters are applied correctly.

Our engineering team is working on this for resolution.

Apologies for the inconvenience caused.

Sep 16, 2024 - 11:36 CEST
API Operational
90 days ago
100.0 % uptime
Today
Backend Login (Admin Platform) Operational
90 days ago
100.0 % uptime
Today
Backend (Admin Platform) Operational
90 days ago
100.0 % uptime
Today
Frontend (Submission Platform) Operational
90 days ago
100.0 % uptime
Today
Evaluation Platform Operational
90 days ago
100.0 % uptime
Today
Volunteer Platform Operational
90 days ago
100.0 % uptime
Today
Cloudflare Frankfurt, Germany - (FRA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
API - Uptime
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Frontend (Europe) - Uptime
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Backend Login - Uptime
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Past Incidents
Oct 13, 2024

No incidents reported today.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Resolved - This incident has been resolved.
Oct 10, 15:48 CEST
Investigating - We are encountering a bug in the project list when creating or modifying existing display models. When you add new columns (from form answers) and save the display model, the titles of the columns are replaced by codes.

We apologize for any inconvenience this may cause. Our engineering team is actively working on a resolution.

Thank you for your understanding.

Oct 8, 14:53 CEST
Oct 9, 2024
Resolved - This incident has been resolved.
Oct 9, 15:05 CEST
Investigating - In the project list, when a user selects "50 per page" or any option other than the default "25 per page" to display more projects, the system does show the correct number of projects (e.g., 50) on the left side of the page. However, the dropdown button on the right side, which allows the user to choose how many projects to display per page, still shows "25" instead of updating to reflect the selected option (like "50 per page").

This inconsistency occurs after refreshing the page.

Our engineering team is working on a fix. We apologize for the inconvenience this may cause.

Oct 1, 10:54 CEST
Resolved - This incident has been resolved.
Oct 9, 09:25 CEST
Monitoring - Our engineering team has implemented the necessary fix, and the situation is now stable. All projects and updates are fully reflected in the Project List.

We are closely monitoring everything to ensure continued smooth operation.

We sincerely apologize for any inconvenience this may have caused to your operations.

Oct 8, 16:40 CEST
Investigating - Data in the Project List is currently not reflecting updates.

What this means:
- Changes made to existing projects might not be displayed in the Project List
- Newly created projects might not display in the Project List.

Our engineering team is actively working to resolve this issue as quickly as possible.

We sincerely apologize for any inconvenience this may cause. We will give you updates as soon as possible.

Oct 8, 14:48 CEST
Resolved - This incident has been solved.

If you have saved some tasks during the incident and you see the wrong date (02.12.02), please Edit the task and input the correct date manually.

Thank you for your patience while we were solving the issue, and apologies for any inconvenience this might have caused.

Oct 9, 09:24 CEST
Investigating - In Project Record > Task section:

when creating or editing task due dates, you may experience an issue where the system saves the date as 02/12/02, regardless of the date you select.

Our engineering team is actively working on a solution, and we will keep you updated as soon as we receive more information.

We sincerely apologize for any inconvenience this may cause to your workflow and appreciate your understanding.

Oct 8, 14:54 CEST
Oct 8, 2024
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Unresolved incident: Admin Panel | Budget: When a budget category or subcategory includes a colon (":"), the export form data does not display correctly..

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Sep 30, 2024
Resolved - This incident has been resolved.
Sep 30, 14:07 CEST
Investigating - When your form includes the following setup:

A section with three questions:
- First Name (text field)
- Last Name (text field)
- Email Address (text field)

And all these fields are tagged as "Project Owner - Contact Information," the "Complete with my personal data" option should appear next to the section, allowing the Project Submitter to automatically fill in their account details.

Currently, this feature is not functioning as expected.

Our engineering team is actively working on a resolution.

We apologize for the inconvenience.

Sep 24, 12:20 CEST
Resolved - We’re happy to inform you that this technical has been successfully resolved. The documents preview now correctly shows the full document.

Thank you for your patience and understanding while we worked on this, and apologies for any inconvenice caused.

Sep 30, 12:09 CEST
Investigating - When you’re in the project record and click on an uploaded document or a document from the Document Manager, you may notice that the document preview doesn't display the entire file.

We apologize for any inconvenience this may cause and want to reassure you that our engineering team is actively working on a solution to improve your experience.

Sep 20, 16:30 CEST
Sep 29, 2024

No incidents reported.