Monitoring - We are happy to inform you that this issue has been resolved.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked on its solution.
Oct 15, 2024 - 09:32 CEST
Update - While we no new updates to share at the moment, we wanted to let you know that our engineering team is fully mobilized to resolve the situation as quickly as possible.
Please rest assured that this remains a top priority for us.
We appreciate your patience and will keep you informed as soon as there’s more information to share.
Oct 14, 2024 - 17:26 CEST
Investigating - We're currently experiencing a technical issue affecting clients hosted on our Swiss server, which is preventing access to the Admin Panel. Our engineering team is working hard to resolve this as quickly as possible.
Submission Platforms are still accessible.
We'll keep you updated and let you know as soon as it's fixed. Thank you for your patience!
Oct 14, 2024 - 09:30 CEST
Investigating - Background: 1. you need to have Messaging add-on and to enable the option from the form Setup for applicants to contact you from the Submission Platform 2. you need to have the Collaboration mode allowed for your form parts
If these two criteria apply, you should know that collaborators cannot start a conversation from the submission platform: they can see the button "Start a new conversation”, but when clicking on it they will land on an error page.
Our engineering team is working on a resolution.
Apologies for the inconvenience.
Sep 16, 2024 - 12:11 CEST
Investigating - When using tokens in custom HTML sections, you might notice that some tokens that you get from the Token Generator are not working. This is because the names of tokens for the HTML section do not correspond to the general tokens used in the tool.
Our engineering team will work on aligning the tokens for the HTML section to the general ones.
Sep 16, 2024 - 12:07 CEST
API
Operational
90 days ago
100.0
% uptime
Today
Backend Login (Admin Platform)
Operational
90 days ago
100.0
% uptime
Today
Backend (Admin Platform)
Operational
90 days ago
100.0
% uptime
Today
Frontend (Submission Platform)
Operational
90 days ago
100.0
% uptime
Today
Evaluation Platform
Operational
90 days ago
100.0
% uptime
Today
Volunteer Platform
Operational
90 days ago
100.0
% uptime
Today
Cloudflare Frankfurt, Germany - (FRA)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Oct 14, 16:34 CEST
Investigating -
From the Reports > Charts page of the admin panel, when you click on the three dots > View List, you end up in the Project list. Here you might notice that if you apply filters, they do not give the expected results.
This is only happening when you access the Project List from Charts > View List. If you go in Project > List, all filters are applied correctly.
Our engineering team is working on this for resolution.
Apologies for the inconvenience caused.
Sep 16, 11:36 CEST
Resolved -
This incident has been resolved.
Oct 14, 16:34 CEST
Investigating -
If a budget category or subcategory name includes a colon (":"), and it's linked to Form "A", you'll encounter issues when exporting data. Specifically, when you navigate to the Export Projects page (Navigation Bar > Reports > Export Projects) and select the form "A", the form data section will not display correctly.
Our engineering team is actively working on a solution. We apologize for any inconvenience this may cause.
Oct 3, 11:30 CEST
Resolved -
This incident has been resolved.
Oct 14, 15:35 CEST
Investigating -
The specific answer tag "Volunteer Platform - Same as location" is currently not working.
When the tag is inserted and an answer is selected, the box “Prefill with organization address” in the location section should automatically be ticked (when publishing a mission). This is not happening.
Our engineering team is already working on a solution. We apologize for any inconvenience.
Sep 26, 16:10 CEST
Resolved -
This incident has been resolved.
Oct 10, 15:48 CEST
Investigating -
We are encountering a bug in the project list when creating or modifying existing display models. When you add new columns (from form answers) and save the display model, the titles of the columns are replaced by codes.
We apologize for any inconvenience this may cause. Our engineering team is actively working on a resolution.
Thank you for your understanding.
Oct 8, 14:53 CEST
Resolved -
This incident has been resolved.
Oct 9, 15:05 CEST
Investigating -
In the project list, when a user selects "50 per page" or any option other than the default "25 per page" to display more projects, the system does show the correct number of projects (e.g., 50) on the left side of the page. However, the dropdown button on the right side, which allows the user to choose how many projects to display per page, still shows "25" instead of updating to reflect the selected option (like "50 per page").
This inconsistency occurs after refreshing the page.
Our engineering team is working on a fix. We apologize for the inconvenience this may cause.
Oct 1, 10:54 CEST
Resolved -
This incident has been resolved.
Oct 9, 09:25 CEST
Monitoring -
Our engineering team has implemented the necessary fix, and the situation is now stable. All projects and updates are fully reflected in the Project List.
We are closely monitoring everything to ensure continued smooth operation.
We sincerely apologize for any inconvenience this may have caused to your operations.
Oct 8, 16:40 CEST
Investigating -
Data in the Project List is currently not reflecting updates.
What this means: - Changes made to existing projects might not be displayed in the Project List - Newly created projects might not display in the Project List.
Our engineering team is actively working to resolve this issue as quickly as possible.
We sincerely apologize for any inconvenience this may cause. We will give you updates as soon as possible.
Oct 8, 14:48 CEST