All Systems Operational
Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Backend Login (Admin Platform) Operational
90 days ago
100.0 % uptime
Today
Backend (Admin Platform) Operational
90 days ago
100.0 % uptime
Today
Frontend (Submission Platform) Operational
90 days ago
100.0 % uptime
Today
Evaluation Platform Operational
90 days ago
100.0 % uptime
Today
Volunteer Platform Operational
90 days ago
100.0 % uptime
Today
Cloudflare Frankfurt, Germany - (FRA) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API - Uptime
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Frontend (Europe) - Uptime
Fetching
Backend Login - Uptime
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Backend - Uptime
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API - Response Time
Fetching
Frontend (Europe) - Response Time
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Backend - Response Time
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Past Incidents
Jan 27, 2023

No incidents reported today.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Project Record - download of attachments does not work
Resolved - The issue was due to server overload.
Jan 20, 15:25 CET
Investigating - In the Admin Platform, in a project record,
when you click on an attachment in order to download it, nothing happens.

No workaround.

We are investigating.

We will provide an update before the end of the day.
Jan 20, 15:15 CET
Forms - tables with visibility criteria do not show properly
Resolved - This incident is resolved.
Jan 20, 15:08 CET
Update - The verification wasn’t successful, the fix to the code will be reviewed.

Next update by end of business day today.
Jan 18, 10:27 CET
Identified - A fix to correct the technical issue has been developed. It is currently being verified.

Next update will follow tomorrow.
Jan 17, 16:53 CET
Investigating - On the submissoin platform.
If your form contains a table with fields with visibility criteria,
the titles of these fields are shown, even if their visibility criteria are not met.

Impact on project submissions: if these fields are mandatory, the project submitters will not be able to submit their project.

We are currently investigating.

Next update will come before the end of the day.
Jan 17, 10:12 CET
Jan 19, 2023

No incidents reported.

Jan 18, 2023
Performance issues and Emailing delay
Resolved - This incident has been resolved.
Jan 18, 11:42 CET
Monitoring - The emails are now being sent.

We are monitoring that the situation has been fully restored.
Dec 5, 08:49 CET
Identified - We identified the source of the issue, and we are actively working on a solution.

Remaining issue:
Emails are not being sent.

Please trust that our IT department is fully mobilized to restore the situation as soon as possible.
Dec 2, 17:09 CET
Investigating - Optimy Admin Panel is affected by a general slowness due to our server being temporarily overloaded.

Examples of issues that you may encounter:

Your project list is missing elements
Your email notifications are delayed
Your exports (Excel and PDF) are delayed or failing
Your API call-backs are pending

Our IT department is fully mobilized to restore the situation.

We will provide an update before the end of the day.
Dec 2, 09:19 CET
Jan 17, 2023
Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023

No incidents reported.

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